I. Terms and Conditions

  1. Terminology
  2. Pricing and Discounts
  3. Personal Use
  4. When We Accept Your Order
  5. Title and Risk of Loss
  6. Intellectual Property Rights
  7. Cookies
  8. Product Information
  9. Business Partners
  10. Minors
  11. No Agency
  12. Communication from You
  13. Exclusion of Representations and Warranties
  14. Limitation of Liability
  15. Indemnity
  16. Customer’s Representations and Obligations
  17. Circumstances beyond Our Control (Force Majeure)
  18. Termination
  19. Governing Law
  20. Jurisdiction

II. Purchase Procedure

  1. Select the Products and View the Product Information
  2. Put the Products in the Shopping Cart
  3. Registration
  4. Checkout Details
  5. Fill in the Billing Information and Delivery Information and Proceed to Payment
  6. Order Receipt
  7. Order Confirmation
  8. Cancellation of Order

III. Tax, Duties and Customs Policies

IV. Insurance

V. Delivery Service

  1. Delivery Time
  2. Shipping Cost
  3. Delivery Territories
  4. Printed Invoice

VI. Payment Option and Security

VII. Return Policy

  1. Terms of Return
  2. Procedure for Return by Mail
  3. Procedure for Return to Our Authorised Retailers in Singapore

VIII. Exchange Policy

  1. Terms of Exchange
  2. Procedure for Exchange by Mail
  3. Procedure for Exchange at our Authorised Retailers in Singapore

IX. Product Warranty

X. Other Services

  1. Gift Packing

XI. Privacy Policy Statement

  1. Collection of Personal Data
  2. What Personal Data do We Collect and When?
  3. For What Purposes do We Use Your Personal Data and When?
  4. Data Integrity
  5. Personal Data Sharing, Transfer and Disclosure
  6. Access and Correction
  7. Withdrawal of Consent
  8. Direct Marketing
  9. Security
  10. Retention of Personal Data
  11. Amendment to this Statement

 

I. TERMS AND CONDITIONS

Welcome to our Website at www.solvil-et-titus.sg and/or our mobile applications. The Platform (as defined below) is operated by City Chain Stores (S) Pte Ltd. We provide the Services and/or Products to you strictly subject to these Terms of Use so please read them carefully prior to using the Platform. By using the Platform, you accept and consent to be bound by these Terms of Use. We may amend these Terms of Use and other rules and policies relevant to the use of the Platform and/or the Services from time to time without prior notice. Please check back frequently for any updates or changes to these Terms of Use. Your continuing use of the Platform and/or the Services will be deemed as your acceptance of the revised Terms of Use.

1. TERMINOLOGY

1.1 The following commonly used terminology at the Platform mean:
a. “Affiliates” mean in relation to us, another company that is a direct or indirect subsidiary of, or a direct or indirect holding company of, or another direct or indirect subsidiary of such a direct or indirect holding company of, us;
b. “Business Partners” mean:
(1) those persons or bodies corporate with whom we enter into arrangements to host or promote the Services and the Platform and to procure visitors to the Platform with a view to using the Services;
(2) those persons or bodies corporate with whom we enter into arrangements to promote the Services and the Platform as hosted at their websites; and
(3) our Affiliates;
c. “Intellectual Property Rights” mean all copyrights, design rights, patents, trademarks, trade secrets, know-how, “look and feel” of the Platform and its content (visual and aural) and other intellectual property rights (whether registered or unregistered) and any applications for any of them and any rights of any such nature anywhere in the world;
d. “Net Price per Unit” refers to the Selling Price of each unit of Product after, where applicable, apportioning and deducting discounts, promotions or other price reductions offered by us on the Platform;
e. “Order” means an order for Products placed by you and allocated an order number by us;
f. “Personal Data” means data, whether true or not, that can be used to identify you. It includes any data that you supply to us when using the Services, such as your name, gender, date of birth, nationality, contact number(s), e-mail address(es), marketing preferences, answers you provided for security questions (if you maintain an account on our Platform), shipping address(es), billing address(es) and payment information, regardless of whether you maintain a membership account with us;
g. “Platform” means:
(1) Our Website which is hosted on a cloud platform in Taiwan, Republic of China;
(2) the desktop and mobile versions of our Website; and/or
(3) the mobile applications (iOS and Android versions) providing the Services made available by us from time to time;
h. “Purchase Procedure” mean the procedure sets out in Section II of these Terms of Use;
i. “Product(s)” mean the product(s) made available to you at the Platform;
j. “Selling Price” refers to the price of each Product listed on the Platform;
k. “Services” mean the services, information and functions made available to you at this Platform;
l. “Stores” mean physical retail store or stores operated by us or our Affiliates who are our authorised retailers;
m. “we”, “us” or “our” means City Chain Stores (S) Pte. Ltd. and its successors and assigns;
n. “Website” means our website at www.solvil-et-titus.sg;
o. “working day(s)” means a day where major licensed banks are opened for general business in the delivery territories set out in Item 3 of Section V below; and
p. “you” or “your” means the user, visitor or subscriber of this Platform or Services

1.2 In these Terms of Use, any reference to a statutory provision includes any modification, consolidation or reenactment thereof for the time being in force, and all statutory instruments or orders made pursuant thereto. The use of plural terminology includes the singular and vice versa. The headings are inserted merely for convenience of reference and shall be ignored in the interpretation and construction of any of the provisions herein contained. In the event that any inconsistency or conflict is found between any provisions under these Terms of Use or other terms under a separate documents, such inconsistency or conflict shall be interpreted and constructed in our favour and the provision which is more favourable to us shall prevail. In the event that these Terms of Use is translated in other languages other than English, the English version shall prevail and take precedence over the translated versions.

2. PRICING AND DISCOUNTS

All prices listed on the Platform apply to purchases made at the relevant Platform only. All other discounts or promotions which are not available through the Platform are not valid for the purchases. All prices displayed on this Platform are quoted in Singapore Dollars (SGD / S$). We may vary the prices at the Platform at any time without prior notice.

3. PERSONAL USE

All Products sold are for personal use only. Material and information posted on the Platform are for personal use only. No re-sale or other commercial use is allowed.

4. WHEN WE ACCEPT YOUR ORDER

By registering and completing the Purchase Procedure, you offer to purchase our Products. We will send you an Order Acknowledgement by e-mail to acknowledge your Order. However, this is not an acceptance of your Order. We will only send you an Order Delivery Notification of your Order after the availability of stock and carrier or courier service, and receipt of your payment are confirmed. We reserve the right not to accept Orders for any Products or Services for any reason whatsoever.

5. TITLE AND RISK OF LOSS

The title for Products purchased pass to you upon our receipt of your payment in full. The risk of damage or loss shall pass to you when we tender the Products to the carrier or courier services for delivery.

6. INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all Intellectual Property Rights that vest in the original works comprised within the Platform, Services, Products or ancillary to it are owned by us, or are licensed to us by third parties. We reserve all Intellectual Property Rights in the Platform, Services and Products including but not limited to the contents and materials published on the Platform and the domain name www.solvil-et-titus.sg. Your use of the Platform or Services and purchase of the Products does not entitle you to claim ownership of any Intellectual Property Rights in the Platform, Services or Products.

7. COOKIES

7.1 We may obtain information about your computer, including, where applicable, your IP address, operating system and browser type, for administration of the system and statistical analysis. This is used to obtain statistical data on how you browse the Platform.

7.2 We may obtain information about your online movements and general Internet use by means of a cookies file that is stored in your computer’s hard drive for the same reason. The cookies contain information that is transferred to your computer’s hard drive.

7.3 The cookies help us improve our Platform and provide a better and more personalised service. What this specifically allows us to do is:
a. Make estimation on numbers and patterns of use;
b. Store information about your preferences and personalise our Platform in accordance with your individual interests;
c. Speed up your searches; and
d. Recognise you when you return to our Platform.

7.4 Our system will produce cookies when you connect to our Platform unless you have adjusted your browser’s settings to decline them. However, if you do this, you may not be able to access certain parts of the Platform or avail of some of our Services.

8. PRODUCT INFORMATION

Products displayed on the Platform may or may not be available at the Stores. We make no representations or warranties that any of the Products or Services displayed on the Platform will be available at any time or location.

9. BUSINESS PARTNERS

Our Business Partners working with us to provide and promote the Services include, PayPal Pte. Ltd. (“PayPal”), Easyship Pte. Ltd (“Easyship”) and insurance providers, courier companies, cloud platform, search engines and social media platforms. Please read the terms and conditions and the privacy policies of our Business Partners carefully before proceeding with your Order. By proceeding with your Order, you will be deemed to have accepted the terms and conditions and privacy policies of our Business Partners.

10. MINORS

Persons under 18 years old should use our Platform only under the guidance of a parent or guardian.

11. NO AGENCY

Our Business Partners are contractors who act independently and as such do not act as our agents, employees, representatives or their equivalent.

12. COMMUNICATION FROM YOU

Any communication or material you transmit to the Platform by e-mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes our property and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. We assume the right to use any ideas, concepts, know-how or techniques contained in any communication you send to the Platform for any purpose including, but not limited to, developing, manufacturing and marketing Products using aforesaid information. Any Personal Data collected will remain confidential and will be treated in accordance with our Privacy Policy Statement sets out in Section XI below.

13. EXCLUSION OF REPRESENTATIONS AND WARRANTIES

We will use reasonable commercial efforts to include accurate and up to date information on the Platform, but we make no representations or warranties as to its accuracy. Neither us, our Affiliates nor any other party involved in creating, producing, delivering or maintaining the Platform or Services shall be liable for any direct, indirect, special, incidental, or consequential, damages losses, costs and expenses arising out of or in any way in connection with your access to or use of the Platform or Services. Everything on the Platform is provided to you “as is as available” basis without any express or implied warranties, including, warranties of merchantability or fitness for a particular purpose.

We do not warrant that the functioning of the Platform will be error free, that defects will be corrected, that the Platform or the host server is malware free or will not be interrupted due to technical problems or is hack-free.

We are not responsible for the content of any websites linked to the Platform or for any services offered by linked sites and take no responsibility for, and give no warranties, guarantees or representations in respect of such links.

We are not responsible for any actions of our Business Partners (including a person or body corporate with whom our Business Partners enter into arrangements with to provide services to you (“Business Partner Affiliates”)) and make no representations or warranties with respect to the services they provide to you in connection with your use of the Platform, the Services or the purchase of the Products.

14. LIMITATION OF LIABILITY

14.1 To the fullest extent permissible under applicable law and save for and limited to the Return Policy under Section VII, Exchange Policy under Section VIII and international warranty described under Section IX (which shall be your sole and exclusive remedies for defects or non-conformity in the Products you have purchased through the Platform), we disclaim any and all representations or warranties of any kind, whether express or implied, in relation to the Products and our Services.

14.2 We will not be liable to you, or any third party in contract, tort or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with your use of and the functioning of the Platform (including but not limited to any interruption, introduction of malware, hacking, inaccuracy, error or omission) or the provision of the Products or Services regardless of cause and as such we accept no liability for any claims, liabilities, losses, damages, costs and expenses arising therefrom.

14.3 We will not be liable to you or any third party in contract, tort or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with the services provided to you by our Business Partners and/or Business Partner Affiliates in relation to your use of the Platform, the Services or Products regardless of cause and as such we accept no liability for any claims, liabilities, losses, damages, costs and expenses arising therefrom.

14.4 Notwithstanding any other provisions to the contrary in these Terms of Use, our maximum cumulative liability to you or to any other party in contract, tort, or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with your use of the Platform and Services and the sale of Products to you shall not in any circumstances exceed the cumulative sum paid by you to us under each Order. BUT in no event shall we be liable to you for any loss of profits, business contracts, sales, or for any special, indirect, incidental or consequential damages or losses of any nature.

15. INDEMNITY

You agree to fully indemnify, defend and hold us, our Affiliates, our Business Partners and the respective officers, directors, employees, agents, representatives and suppliers, harmless immediately on demand, from and against all and any claims, liabilities, losses, damages, costs and expenses, of any type and nature including but not limited to indirect, special, incidental, and/or consequential losses and damages and legal fees, arising from or in connection with (i) any breach of these Terms of Use by you; or (ii) any other liabilities arising from or in connection with your use of the Platform and the Services or attributable to you including any claims of infringement of a third party rights, damage to tangible property, bodily injury or death; or (iii) the use by any other person accessing the Platform using your account and/or your personal information.

16. CUSTOMER’S REPRESENTATIONS AND OBLIGATIONS

You warrant and represent to us that (i) you have the authority and legal capacity to agree to these Terms of Use; (ii) the Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; (iii) you will notify us immediately of any changes to your Personal Data by contacting our customer services at cs@solvil-et-titus.sg; (iv) you will comply with all applicable agreements, law, statutes, ordinances and regulations with regard to the use of the Platform and/or the Services; (v) you will not introduce any malware to the Platform; and (vi) you will not introduce any material that is unlawful, defamatory, indecent, obscene or abusive in any way to the Platform. You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use. You agree to notify us of any actual or suspected misuse of your user ID and password. You agree that we may deny access to the Services if we know or reasonably suspect that your user ID and / or password is being misused.

17. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)

17.1 We shall not be liable to you for any breach, hindrance or delay in the performance of our provision of Service attributable to any cause beyond our reasonable control, including without limitation the following events (“Force Majeure Event(s)”):
a. Strikes, lock-outs or other industrial action.
b. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
e. Impossibility of the use of public or private telecommunications networks
f. The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.
g. Failures of the internet or any public telecommunications network, failure of our hosting provider, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections or power failures or failures of your computer systems or networks.

17.2 In the circumstance that the Force Majeure Event lasts for more than one week, either you or we may cancel the Order forthwith by written notice and without any liability other than a refund for a Product already paid for by you and not delivered.

17.3 If we have contracted to provide identical or similar Products to more than one customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure Event, we shall have the absolute right to decide at our sole discretion which Order we will process and to what extent.

17.4 We reserve absolute discretion on the solution we adopt in fully meeting our obligations under each Order despite the Force Majeure Event.

18. TERMINATION

We reserve the absolute discretion to determine whether there has been any breach of these Terms of Use by you. When a breach has occurred, we may take any actions as we deem appropriate including to temporarily or permanently terminate your registration or access to the Platform or Services immediately, issue a warning to you, commence legal actions against you and/or disclose to the relevant enforcement authorities such information as we deem necessary to commence actions against you. Any accrued rights at the date of termination will remain enforceable after termination.

19. PERSONAL DATA

We may collect, use and disclose Personal Data that you provide to us in order to provide the Services, supply the Product to you, process your Order and payment, to send you newsletters or promotional materials if you have registered for our mailing list and other specific purposes. Please see our Privacy Policy Statement at Section XI below for more information.

20. ASSIGNMENT

You shall not assign these Terms of Use or any rights or obligations herein to any party.

21. SEVERABILITY

Our failure to enforce any right or provision of these Terms of Use shall not be deemed as waiver of such right or provision. In the event that any provision of these Terms of Use is held to be invalid, illegal or unenforceable, the remaining provisions of these Terms of Use which are not affected shall remain in full force and effect.

22. GOVERNING LAW

These Terms of Use shall be governed and construed in accordance with the laws of Singapore without regard to principles of conflict of laws. A person or entity who is not a party to these Terms of Use shall have no right to enforce any terms or enjoy any benefits under these Terms of Use.

23. JURISDICTION

Any dispute arising from and connected with your use of the Platform, the Services or the sale and purchase of the Products shall be submitted to the non-exclusive jurisdiction of the Singapore courts.

 

II. PURCHASE PROCEDURE

1. Select the Products and View the Product Information

Select the Products you want to purchase by clicking on the “Add to Cart” button. After adding the Products to the “Shopping Cart”, you can click the “View Cart” button and you will be directed to the “Shopping Cart” where you may view the Product details and choice of colours. In addition, you may find recommendations of related Products corresponding to your selected Products.

2. Put the Products in the Shopping Cart

Your Shopping Cart shows information including the Products you have selected and intended to buy, the quantity, shipping charges (where applicable) and the total amount to be paid. You can modify the Products or quantity you are going to purchase.

3. Registration

You may register as a member to enjoy members-only benefits, such as occasional discounts and checking your Order history at the Platform. If you would like to register as a member, please fill in the member registration form. It is not compulsory to be a registered member to use the Platform, the Services or make a purchase.

4. Checkout Details

The checkout details will show your selected Products, quantity, shipping charges (where applicable), total amount to be paid and the engraved message (where applicable).

5. Complete the Billing Information and Delivery Information and Proceed to Payment

After confirming your checkout details, please fill in the shipping and billing information. When you have filled in all the required details, you can proceed to payment by clicking “Check out with PayPal”. You will be re-directed to PayPal’s website to complete the payment procedures.

6. Order Receipt

After you have completed the payment procedures, you will be re-directed to the confirmation page on our Platform confirming the receipt of your Order. You can view your Order details, Order number, total payment amount and payment method in the confirmation page. For details of delivery, please see also Delivery Service in Section V below.

7. Order Confirmation

When the processing of your Order is confirmed, you will receive an e-mail stating the Order details and access details to a shipment tracking platform (EasyShip) once the Product is in shipment. You may track the progress of your shipment by accessing the shipment tracking platform.

8. Cancellation of Order

Your Order cannot be cancelled once your payment is processed. You may only request for a return or exchange of the Product under Section VII Return Policy or Section VIII Exchange Policy of these Terms of Use.

 

III. TAX, DUTIES AND CUSTOMS POLICIES

For deliveries within Singapore, Goods and Services Tax levied on the Product is included in the Selling Price published on the Platform.

For deliveries outside Singapore, you are responsible for all taxes, duties and custom charges that may be levied by your local customs. Any such applicable taxes, duties and custom charges shall be included in the shipping fees you pay. Customs policies vary widely from country to country. You should contact your local customs authority for further information. You are considered the importer of the ordered Products and must comply with all laws and regulations of the country in which you are receiving the Products.

 

IV. INSURANCE

Insurance covers the Net Price per Unit of each Product you purchase on the Platform and provides you a refund if the Product is lost or damaged during shipment. The insurance does not cover delays in delivery or shipment. For deliveries outside Singapore, the insurance costs are included in the shipping fees you pay.

 

V. DELIVERY SERVICE

1. Delivery Time

Our Business Partner for shipping services is EasyShip and you may read its terms and conditions at https://www.easyship.com/legal/terms/sg and privacy policy at https://www.easyship.com/legal/privacy. By continuing with your purchase of the Products, you shall be deemed to have read and agreed to the terms and conditions and privacy policy of EasyShip.

We will make reasonable effort to process your Orders within 3 working days of receipt. Upon Order confirmation, you can expect to receive your Orders within 1-3 working days for Singapore deliveries and 3-7 working days for international deliveries, subject to different destinations. Please note that the above delivery times are estimations only and time shall not be of the essence. Neither we nor our Business Partner shall be liable for any delay in delivery howsoever caused.

We are not responsible for any damage, destruction or loss of the Products or late delivery, wrong or missed pick up or tracking issues with the courier. We are not liable for costs sustained as a result of a change in information on your side, for example, change of shipping address.

2. Shipping Cost

All Orders are delivered by courier service. Total shipping costs will be shown on the Platform and the Order confirmation when we confirm your Order. Deliveries within Singapore and to Japan are currently free of charge. For international deliveries (except Japan) we will charge a flat rate for shipping covering all overseas import taxes and duties (shipping costs, fuel surcharges, import tax charges, import duty charges and courier handling fees).

3. Delivery Territories

We will only deliver our Products to Singapore, Brunei, Cambodia, Japan, Indonesia, Laos, Myanmar, Nepal, Philippines, South Korea, Sri Lanka and Vietnam. Delivery to territories beyond those stated is currently unavailable.

Shipments cannot be made to P.O. boxes, or locations where delivery services are limited by the carrier or courier.

4. Bounced Delivery

In the event of any bounced or missed delivery, the carrier or courier will contact you directly for re-delivery arrangement. You will have one (1) free re-delivery the next day. Should this re-delivery bounce again, the Product shall be returned to us. Thereafter, we will notify you of any bounced delivery through e-mail provided by you to us when using the Services. You may contact us for a final re-delivery within one (1) week from the date of the email informing you of the bounced re-delivery. Any additional costs in connection with the bounced delivery such as storage costs or re-delivery costs shall be solely borne by you. Further subsequent bounced deliveries of the Product or if it remains unclaimed afterwards shall be deemed as our property and we shall not offer any refund or compensation whatsoever.

5. Printed Invoice

A printed invoice will be enclosed in the Product shipped to you. Please keep the original invoice for return and exchange of Product. If you do not require original invoice, please indicate this in the “Checkout” page. If you do not receive the printed invoice, please contact our customer service (e-mail: cs@solvil-et-titus.sg) within 7 days (from the date when delivery was signed and received) and you will be required to provide the Order confirmation of your purchase of Product. Upon receiving the e-mail confirmation of your purchase of Product, we will send you the re-issued invoice by mail within 14 days.

 

VI. PAYMENT OPTION AND SECURITY

Our Business Partner for processing payments is PayPal and you may read its terms and conditions at https://www.paypal.com/al/webapps/mpp/ua/legalhub-full?locale.x=en_US and privacy policy at https://www.paypal.com/al/webapps/mpp/ua/privacy-full?locale.x=en_AL. By continuing to the payment process, you shall be deemed to have read and agreed to the terms and conditions and privacy policy of PayPal.

When you place Orders with us, we offer the use of a secure server. The secure server software, Secure Sockets Layer (SSL) encrypts all information you provide before it is sent to us. Whilst we strive to protect the your personal information and process your Order and payment securely by constantly reviewing and enhancing our security measures, no method of transmission over the internet or electronic storage is 100% secure and we cannot be held liable for any loss you may suffer for any unauthorized access or loss of any data provided to the Platform. We may (but are not obliged to) notify you when there is a security breach.

 

VII. RETURN POLICY

1. Terms of Return

1.1 Under our return policy, you may contact our customer services to request for return and refund of Product by mail or at our authorised retailers in Singapore. We will not entertain any request for return and refund of Product after 7 days from the date when delivery was signed and received by you. To shorten the processing time, you are encouraged to return the Product to our authorised retailers.
1.2 Defective Products will not be accepted for refund. If you are returning a defective Product, please refer to Terms of Exchange in Item 1 of Section VIII below for the exchange of defective Product.

Return of Product by Mail

  • Please contact us through cs@solvil-et-titus.sg indicating your invoice number by e-mail to get a Return Authorisation (“RA”) code before returning the Product to us for refund.
  • The RA code and the address for return will be e-mailed to you within 3 working days upon our receipt of your e-mail.
  • The Product together with the original invoice and a copy of our e-mail reply (indicating your RA code for return) (“Required Documents for Product Return”) must be posted to us by mail within 7 working days from the date of our email indicating the RA code. You shall be responsible for all costs and charges applicable for returning the Product to us.
  • We will not accept any return of Product without the Required Documents for Product Return (for gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.sg).

Return of Product at Authorised Retailers

  • Please contact us through cs@solvil-et-titus.sg indicating your invoice number and preferred authorised retailer for return to get a RA code before returning the Product to us for refund.
  • You may select your preferred authorised retailers at the Store Locator .
  • The RA code and confirmed authorised retailer’s address will be e-mailed to you within 3 working days upon our receipt of your e-mail.
  • The Product together with the Required Documents for Product Return must be returned to our authorised retailer within 7 working days from the date of our email indicating the RA code. You shall be responsible for all costs and charges applicable for returning the Product to us.
  • We will not accept returns without Required Documents for Product Return (for gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.sg).

1.3 We only accept the return of Products purchased from the Platform. Returns for Products purchased at our authorised retailers will not be accepted through the Platform.

1.4 The Product must be returned in its original condition, i.e. in the same condition as when originally purchased with all original packaging materials, tags, accessories, unused warranty cards, instruction booklets, free gift and gift redemptions, if any. We are unable to refund worn, sized, modified or engraved Products. If a free gift and/or gift redemption item is not returned, additional charges will be applied.

1.5 We will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, tags, accessories, unused warranty cards, instruction booklets and gift redemption). Upon receiving your Product, we shall send you an e-mail within 7 working days informing you whether your request for refund is accepted. Our decision will be final.

1.6 We will determine whether a returned Product is defective, and our decision will be final.

1.7 Authorised retailers outside of Singapore DO NOT ACCEPT return of Products purchased from the Platform.

1.8 If your return of Product is accepted, we will refund the Net Price per Unit of each returned Product. The refund will be credited to the original payment account, to the same person who paid for the transaction. The authorized retailers are not able to process any refund. Fees including but not limited to the following items will not be refunded or reimbursed:

a. Singapore and Japan deliveries:
(1) Costs incurred during the purchase of Product
Any fees charged by PayPal and/or credit card issuers, insurance costs and all other related miscellaneous costs incurred for the purchase of the Product will not be refunded.

(2) Costs incurred for the return of Products to us
Any costs or charges incurred by you for the return of the Products to us, including shipping/courier/delivery costs, insurance costs and all other related miscellaneous costs will not be reimbursed.

b. International deliveries (except Japan):
(1) Costs incurred during the purchase of Product
Original shipping costs incurred for the delivery of the Products to you, any fees charged by PayPal and/or credit card issuers, insurance costs, importing countries’ customs duties and sales taxes and all other related miscellaneous costs incurred for the purchase of Products will not be refunded.

(2) Costs incurred for the return of Products to us
Any costs or charges incurred by you for the return of the Products to us, including shipping/courier/delivery costs, insurance costs, and all other related miscellaneous costs will not be reimbursed.

1.9 We reserve the absolute right to handle any disputes by return of Products, refunds or cancellation of Order.

2. Procedure for Return by Mail

2.1 Please read Terms of Return in Item 1 of Section VII carefully before your returning of the Products for refund.

2.2 Wrap the package securely and return the Products together with the Required Documents for Return.

2.3 For your protection, ship your return via a traceable carrier, or a prepaid courier service. All the return shipping/courier/delivery charges are to be borne by you. All ‘Collect Charge’ shipment will be refused.

2.4 Please insure your Product for its Net Price per Unit. We are not responsible for the damage or loss for returned Products that are not insured.

2.5 Send your returned package to the address we provide when we give you the RA code. Please DO NOT return the Products to any address in our other documents, or in our Platform or we may not be able to trace the return shipment and we will not be responsible for the lost shipment in transit.

2.6 Once your returned package has been received by us, it will be processed and inspected before we proceed to approving or rejecting the return. Upon receiving your Product, we shall send you an e-mail within 7 working days informing you whether your request for refund is accepted.

3. Procedure for Return to Our Authorised Retailers in Singapore

3.1 Please read Terms of Return in Item 1 of Section VII carefully before your returning of the Products for refund.

3.2 After obtaining the RA code, please visit the authorised retailer stated in our e-mail with the Product and Required Documents for Return. The authorised retailer will conduct an inspection of the Product and fill in the Return Instruction Form to specify the condition of the Product and confirm our receipt of the Product. You are required to sign the Return Instruction Form to acknowledge the details stated in the Return Instruction Form.

3.3 Once your returned package has been received by us, it will be processed and inspected before we proceed in approving or rejecting the return. Upon receiving your Product, we shall send you an e-mail within 7 working days informing you whether your request for refund is accepted.

 

VIII. EXCHANGE POLICY

1. Terms of Exchange

1.1 Under our exchange policy, you may contact our customer services for exchange of Product by mail or at our authorised retailers in Singapore. We will not entertain requests made after 7 days from the date when delivery was signed and received by you. To shorten the processing time, you are encouraged to return the Product to our authorised retailers for exchange.

Exchange by Mail

  • Please contact us through cs@solvil-et-titus.sg indicating your invoice number by e-mail to get a RA code for exchange before returning the Product for exchange.
  • The RA code and the address for return will be e-mailed to you within 3 working days upon our receipt of your e-mail.
  • The Product together with the original invoice and a copy of our e-mail reply (indicating your RA code for exchange) (“Required Documents for Exchange”) must be posted to us by mail within 7 working days upon receiving the RA code.
  • We will not accept returns without Required Documents for Exchange (for gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.sg).
  • We will notify you through e-mail if your request for exchange is accepted.
  • The procedures of Return will be applied. We will refund the Net Price per Unit of each Product. You are required to make a new Order at our Platform (please be reminded that you should only make a new Order after receiving our e-mail confirming the acceptance of your request for exchange). Deliveries within Singapore are free. Please refer to II. Purchase Procedures, III. Tax, Duties and Customs Policies and IV. Insurance for the new Order Procedures. For other costs incurred in the Return (including the return of defective Products for exchange), “Terms of Return” section under Return Policy applies.
  • If you are returning a defective Product for exchange, all the taxes and duties and shipping costs of the new purchase Order will be borne by us.
  • We will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, tags, accessories, unused warranty cards, instruction booklets and gift redemption) and our decision will be final.

Exchange at Authorised Retailers

  • Please contact us through cs@solvil-et-titus.sg indicating your invoice number, preferred authorised retailer for return, model number of the chosen Product to exchange (optional) by e-mail to get a RA code before returning the Product for exchange. You may view the list of authorised retailers at the Store Locator on the Platform. We shall check the availability of your chosen Product:
    i. If your chosen Product is available, we shall send you the RA code and authorised retailer’s address by e-mail within 3 working days upon receiving your e-mail.
    ii. If your chosen Product is out of stock, we shall suggest other Products for exchange by e-mail within 3 working days upon receiving your e-mail. Please choose another Product for exchange by replying us within 3 working days upon receiving our suggestion. We shall send you the RA code and authorised retailer’s address by e-mail within 3 working days upon receiving your confirmation on the newly chosen Product for exchange. Alternatively, if you do not wish to choose from the suggested Products, please inform us to arrange for refund within 3 working days upon receiving our suggestion.
  • The Product together with the Required Documents for Exchange must be returned to our authorised retailers within 7 working days upon receiving the RA code.
  • We will not accept returns without Required Documents for Exchange (for gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.sg).
  • Our authorised retailers will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, tags, accessories, unused warranty cards, instruction booklets and gift redemption) and our decision will be final.
  • If you and our authorised retailer are unable to agree on the condition of the Product, our authorised retailer will fill in the Return Instruction Form and confirm our receipt of the Product. You are required to sign the Return Instruction Form to acknowledge the details stated in the Return Instruction Form. The returned Product will then be sent to us for inspection which will take 3 to 5 working days. Our decision will be final.
  • If the Net Price per Unit of the Product exchanged is lower than the Net Price per Unit of the Product returned, the difference will not be refunded. If the Net Price per Unit of the Product exchanged is higher than the Net Price per Unit of the Product returned, the difference will be charged to you.

1.2 For exchange of Product by mail and at authorised retailer, the Product must be returned in its original condition and packaging (with all hanging tags, warranty card, spare parts, free gifts and gift redemptions, if any), and without any signs of damage, alteration or wear and tear. If a free gift and/or gift redemption item is not returned, additional charges will be applied. We are unable to exchange worn, sized, modified or engraved watches.

1.3 A Product can only be exchanged once, regardless of whether it was exchanged by mail or at an authorised retailer.

2. Procedure for Exchange by Mail

2.1 Please read Terms of Exchange in Item 1 of Section VIII carefully before your exchange.

2.2 After receiving the RA code and address for return by e-mail, wrap the package securely and return the Products together with the Required Documents for Exchange.

2.3 For your protection, ship your return via a traceable carrier, or a prepaid courier service. All the return shipping/courier/delivery charges are to be borne by you. All ‘Collect Charge’ shipment will be refused.

2.4 Please insure your Product for its Net Price per Unit. We are not responsible for the damage or loss for returned Products that are not insured.

2.5 Send your returned package to the address we provide when we give you the RA code. Please DO NOT return the Products to any address other than the ones stated in our e-mail, or in our Platform or we may not be able to trace the return shipment and we will not be responsible for the lost shipment in transit.

2.6 Once your returned package has been received by us, it will be processed and inspected before we proceed in approving or rejecting the request for exchange. Upon receiving your Product, we shall send you an e-mail within 7 working days informing you whether your request for exchange is accepted.

2.7 You are responsible for all taxes and duties and shipping costs for the new purchase Order. If you are returning a defective Product for exchange, all the taxes and duties and shipping costs of the new purchase Order will be borne by us.

3. Procedure for Exchange at our authorised retailers in Singapore

3.1 Please read Terms of Exchange in Item 1 of Section VIII carefully before your exchange.

3.2 After receiving the RA code and our confirmation of the availability of the chosen Product, please visit the authorized retailer at the address indicated in our e-mail with the Products (in its original condition, see Terms of Return in Section VII) together with the Required Documents for Exchange (for gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.sg) to the authorised retailer sets out in our e-mail.

3.3 Our authorised retailer will inspect the Products. Upon their inspection that the Products are in their original condition and without any signs of damage, alteration or wear and tear, we will arrange for an exchange of your chosen Product. If it is found that the Products do not fulfill the aforesaid conditions, your exchange will be rejected. Our decision shall be final.

 

IX. PRODUCT WARRANTY

All Products sold by us on the Platform are genuine and are covered by a 2 year international warranty from the date of purchase.

The warranty does not cover bracelets, crystals, batteries, scratches or tear wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorised dealers. Products damaged by wear and tear are not classed as a manufacturing defect.

During the warranty period, you may return the Product to any of our authorised retailers. You may view the list of authorised retailers at the Store Locator on the Platform. Please remember to send the Product accompanied with a valid warranty card.

In case of manufacturing defects covered by the warranty, we may arrange to refund, exchange the Product or repair the defective part. Exchange will be subject to stock availability.

 

X. OTHER SERVICES

Gift Packing

If you would like to have gift packing along with your purchase on the Platform, please indicate it in the “order notes” at the “Checkout Details” page. To cater for your gift-giving needs, we will ship your purchase in a gift box/shopping bag. We will also provide a gift card with printed personal message at no extra cost.

 

XI. PRIVACY POLICY STATEMENT

This Platform is operated and managed by City Chain Stores (S) Pte. Ltd. We are committed to respect and protect your privacy. This Privacy Policy Statement is made in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and related guidelines issued by the Singapore Personal Data Protection Commission and sets out our policies and practices with regard to the collection and disclosure of your Personal Data when you use the Platform and our Services. Please read this Privacy Policy Statement carefully. Upon receipt of your consent to our Privacy Policy Statement, your Personal Data will be collected, processed and stored in the manner set out below.

1. Collection of Personal Data

When you use the Platform and our Services, you may be requested to provide your Personal Data under various circumstances such as when you apply to our membership programme, when you purchase a Product, when you submit any comments or feedback to us or when we ask you to verify your identity when collecting Products or redemption of gifts. Please note that this Website is hosted on a cloud platform based in Taiwan, Republic of China. As such, our Website collects, stores and uses your Personal Data including but not limited to processing your Order in a jurisdiction outside of Singapore.

We collect Personal Data on a lawful, open and fair basis. Whilst we collect most of the Personal Data directly from you, we may also verify and/or obtain Personal Data about you from third party sources such as the National Registration Department, Insolvency and Public Trustee’s Office and/or your social media accounts which are made available to us or the public.

2. What Personal Data do we collect and when?

We collect your Personal Data:
a. when you use or access our Platform or Services (please see Item 7 of Section I “Cookies”);
b. when you register as a user or subscribe to any membership programme on the Platform;
c. when you respond to surveys or questionnaires we may conduct; and/or
d. when you use the services of our Business Partners.

3. For what purposes do we use your Personal Data?

We collect, process and store your Personal Data that is necessary for the following purposes:
a. provision of our Services to you;
b. carrying out your instructions or responding to your enquiries, requests and complaints;
c. to perform administrative and operational tasks such as maintaining our customers database, identification purposes and process payment;
d. to communicate with you by e-mail, telephone call, text message, letter or social media;
e. to conduct and compile statistics data, research analysis and for marketing and promotional purposes;
f. transferring or sharing your Personal Data to/with our Business Partners for the purposes of carrying out (a) to (f) above in this section;
g. to allow our Business Partners or person or body corporate with whom our Business Partners enter into arrangements with to carry out the purposes set out in (a) to (f) above in this section;
h. for security purposes;
i. any purposes related to and/or for the furtherance of (a) to (i) above; and/or
j. other purposes that are authorised by applicable law.

Without your consent, we shall not use your Personal Data for purposes other than those specified above.
The failure to furnish us with any Personal Data which is necessary for the purposes set out above will result in us not being able to fulfil the purpose effectively or completely.

4. Data Integrity

We will take all practicable steps to ensure that Personal Data collected is accurate. For this purpose, it is important for you to provide us with Personal Data which is accurate, complete and not misleading when subscribing to any of our Services. Where there are any changes to your Personal Data, please inform us as soon as possible by sending an e-mail to our Personal Data Officer at cs@solvil-et-titus.sg (Attention: Personal Data Officer).
5. Personal Data Sharing, Transfer and Disclosure
All Personal Data collected by us will be kept confidential.
In order to satisfy the purposes set out in Section 3 above or a directly related purpose, we may share, transfer or disclose your Personal Data to the following parties and those allowed under the PDPA:
a. any person, within and outside Singapore, who is acting on behalf of us as agent in respect of the purpose or a directly related purpose for which the Personal Data was provided such as our cloud hosting service provider, data processors, media agencies or service providers for marketing services, mailing services, storage services, data processing services or to carry out certain functions and activities for or with us;
b. our Affiliates;
c. any person to whom we are compelled or required to do so pursuant to any statute or law, provided that such person is able to provide valid authorisation to access or request such Personal Data;
d. our Business Partners within and outside Singapore; and
e. such other person, within and outside Singapore, to whom we are legally required to disclose.

As we are part of Stelux Holdings International Limited a company listed on the Stock Exchange of Hong Kong with its headquarters in Hong Kong, we report to our headquarters frequently and our headquarters has access to various aspects of our operations. As far as it is permitted under the PDPA, your Personal Data may also be transferred, shared and disclosed to our headquarters via the reports and it may be accessible by our headquarters through the shared system or database.

6. Access and Correction

Subject to the provisions of the PDPA, you may (i) check whether we hold any of your Personal Data/access to the Personal Data held by us (subject to payment of a prescribed fee); (ii) request to correct or update the Personal Data collected by us; and/or (iii) direct any inquiries, complaints or limit the processing of your Personal Data by sending an e-mail to our Personal Data Officer at cs@solvil-et-titus.sg (Attention: Personal Data Officer).

We will take reasonable steps to verify your identity before granting access or permitting corrections to your Personal Data or attend to your enquiries, complaints or request to limit the processing of your personal data. We will endeavour to respond to any request for access or correction, if not refused by us, as soon as practicable upon our receipt of your written request.
In the event we are not able to comply with your request to access the Personal Data, we will notify you in writing the reasons for such refusal as soon as practicable upon our receipt of your written request.

7. Withdrawal of Consent

The Personal Data collected by us is to enable us to carry out the functions and activities in relation to the purposes for which such personal data is collected. Failure to provide us with such Personal Data or by providing us limited Personal Data may prevent us from performing such functions or activities. However, you may, at any time, send an e-mail to our Personal Data Officer at cs@solvil-et-titus.sg (Attention: Personal Data Officer) to withdraw your consent for us to process either:
a. all or selected Personal Data of yours which has been collected by us;
b. marketing activities relating to watches, eyewear and other lifestyle accessories sold at our stores or by our Affiliates; or
c. unsubscribe from any of our newsletters or mailing lists.

8. Direct Marketing

We intend to use your name, contact number, e-mail address, physical address and gender for direct marketing purposes as described below:

a. Promotions relating to the Services, Products and other lifestyle accessories sold:
i. at our Stores,
ii. at the Platform; and/or
iii. other online or social media platforms,
that are managed by us or our Affiliates.
b. Marketing activities relating to the Services, Products and other lifestyle accessories sold:
i. at our Stores,
ii. at this Platform; and/or
iii. other online or social media platforms,
that are managed by us or our Affiliates.

If you do not wish to receive or continue receiving our direct marketing materials, notify us by writing to our email set out in Section 6 above. Notwithstanding your registration of your telephone number with the Do Not Call Registry under the Do Not Call Provisions of the PDPA, if you have provided your Singapore telephone number(s) and have consented to receiving our direct marketing materials through your telephone number, we will continue to do so until you withdraw your consent.
Please note that whether or not you consent or withhold your consent for receiving direct marketing materials from us, unless you expressly indicate otherwise, we will still process your Personal Data for the purposes set out in Section 3 above.

9. Security

We strive to ensure that your Personal Data will be protected, stored and processed in a secure manner against unauthorised or accidental access, processing, erasure or other use but at the same time we cannot guarantee a 100% security, for example from hacking or cybertheft as your Personal Data is transmitted over the internet or stored electronically. We maintain this commitment to data security by implementing appropriate administrative security safeguard and procedures in accordance with the applicable laws and regulations.

10. Retention of Personal Data

Your Personal Data will only be retained for as long as is necessary to fulfill the original or directly related purpose for which it was collected as set out in Item 3 of this Section XI, unless it is contrary to any applicable laws. All Personal Data which is no longer required shall be destroyed or permanently deleted.

11. Amendment to this Statement

We may amend this Privacy Policy Statement from time to time as we deem fit. Please check back frequently for any updates or changes to this Privacy Policy Statement. Your continuing use of the Platform and/or the Services will be deemed as your acceptance of the revised Privacy Policy Statement.