We're dedicated to ensuring that your shopping experience is seamless. If you encounter any issues or have questions about your purchase, we're here to assist you.
Product Issues or Concerns
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E-commerce Support
If you've recently made a purchase and have issues related to order details, payment, delivery, or any other online-related concerns, please contact our e-commerce support team:
- Email: marketing@citychain.com.sg
- Live Chat: Click on the chat icon at the bottom right corner
Our team will guide you through the necessary steps and, if needed, direct you to our service center.
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Service Center
Should you encounter any technical issues with your watch or believe it needs a hands-on inspection, we're here to help.
Service Center Location:
63 Ubi Avenue 1 #06-04
Singapore 408937
Monday to Friday (Closed on Weekend and Public Holiday)
11am to 5pm
Call our service centre: +65 6325 1883
Email: cs@citychain.com.sgPlease have your order number and product details ready for faster assistance.